RETURN POLICY

As a consumer, you have the right to withdraw the purchase within 14 days without giving any reason. Customized products are excluded from the right to withdraw.

The withdrawal period will expire after 14 days of acquiring the goods.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired at support@urbanityhub.com

Effects of withdrawal

If you withdraw from the purchase, we shall reimburse to you all payments received from you, excluding the costs of delivery without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the purchase. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

We shall withhold reimbursement until we have received the goods back in the same condition as received by you or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 7 days from the day on which you communicate your withdrawal from the purchase to the address listed on our Website under “Contact us”. The deadline is met if you send back the goods before the period of 14 days has expired.

Buyer will bear the costs of returning the goods.

The customer has to take best efforts to send the products back in original condition with their original packaging and the return voucher (if applicable ) must be attached to the products.

Please note that if you pay fully by Gift Card, the amount paid can only be reimbursed as a Gift Card. If partial payment is made by Gift Card, the amount paid via your chosen payment method will be reimbursed first via the same payment method. Any remaining amount will then be recharged to your Gift Card.

Vouchers and customized products can generally not be replaced or returned.